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For service providers, including salons and spas, full payment is required before a service is fully booked through the customer-facing booking flow. A customer selecting a time or adding a service to the cart does not finish the booking. Availability is checked again during checkout and when payment is confirmed, so a slot may become unavailable before payment completes.

Record a request before collecting payment

Create a draft order: Open Orders → Draft orders → Create draft order. Add the booking product, choose the date and available time, attach the customer, and save. The draft holds that place, appears in Bookings with a Draft label, and has an unpaid balance. The customer does not receive booking emails while the manual order remains an unpaid draft. Reopen the draft and record or collect payment when the customer is ready. Check the resulting order and payment status before telling them the service is fully booked. Record it in POS: Open the till, add the booking product, and choose a slot. At checkout, use the payment options your owner has enabled. If Allow partial payments or Allow customers to pay later is on, staff may record an order with a balance. Pay-later requires a named customer and can require manager approval. Follow up on the outstanding payment from the POS or order record. An unpaid or partially paid POS order is a recorded sale, not a fully paid service booking.

Check before confirming with the customer

  1. Open the booking and use View order.
  2. Confirm the selected date, time, customer, and payment status. Do not rely on the booking status alone as proof of full payment.
  3. If the order is a draft or has an outstanding balance, tell the customer what remains to be paid and when the booking will be fully confirmed.
  4. If a payment was interrupted, verify the order and payment record before retrying or collecting payment again.
The manual draft can hold capacity before payment. Review outstanding drafts regularly so held places do not block new customers unnecessarily. If you need to cancel a booking or process a refund, use the available order actions and communicate the result to the customer.