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Open Orders → Bookings when the Bookings page is enabled for your store. The Calendar and All bookings tabs use the store timezone shown above the calendar.

Use the calendar and list

  • In Calendar, switch between Day and Week, move with the arrows, jump to a date, or select Today. Filter by booking product and, when enabled, team member.
  • Use No fixed time for products booked without a timeslot. You can set a time from an individual booking.
  • In All bookings, choose Upcoming, No fixed time, Past, Cancelled, or All bookings. Search by customer, product, order number, or phone; filter by product.
  • Open a booking to see the customer, product, time, quantity, order status, and payment status. View order opens the order or draft order for its full history and payment actions.
An unpaid manual order is marked Draft in Bookings. It holds the slot, but the customer does not receive a booking email until payment is recorded. Read payment and unpaid orders before telling the customer their service is fully booked.

Assign a team member

Select More options → Booking options and turn on Assign team members. You can then assign a person from an individual booking, see a column per person in Day view, and filter by team. Leave the option off for events, tickets, or rentals that do not need an assigned person. Calendar colours can be set by product or status; overbooked slots are outlined in amber.

Move or confirm a booking

Open a booking and choose Reschedule. Select a new date and one of the available times. If you need another time, use Choose another time; read any availability warnings before selecting Move anyway. The order activity records the change. For a booking with a customer email, the Email the customer the new time option is on by default. Drafts do not send this notification. If there is no customer email, contact them directly, for example with Message on WhatsApp where a phone number is present. A booking without a fixed time offers Set a time. A pending booking may offer Confirm booking. Always check the order’s Payment status separately: a status change in the booking workflow does not replace the full-payment requirement for a service appointment. For cancellation or refund, open View order and use the available order actions.