Complete the setup checklist in the merchant dashboard, including products, fulfillment, and transaction-fee handling. Check Store setup states if a channel says Inactive or POS says POS is not ready yet.
Do my products appear in every sales channel automatically?
Check each product’s Availability and Publish to settings, as well as stock and the selected channel. A product can be ready for one channel and hidden from another. See Manage products.
Use Online store → Theme when available, or Store front → Customize storefront. Preview the draft and select Publish before expecting shoppers to see the change. See Design and publish your storefront theme.
The notification number receives order alerts. The customer contact number is the number shoppers can message directly. You can use the same number for both, but configure and test each purpose separately. See WhatsApp messages and numbers.
Can I sell in person without a full-time internet connection?
POS offers an Offline mode setting for supported actions. Reconnect and check pending sync before signing out or clearing the device. See POS devices and sync.
Yes. Under Settings → Staff, an invitation can grant POS access, dashboard access, or both. Select the appropriate POS role and permissions. See Invite and set up staff.
Where do I find a customer’s payment and my payout?
Open the specific Order to check its payment status. Use Finance for pending payouts and settlement history. The bank account used for settlements is under Settings → Payouts. See Finance and settlements.
Use the Payam contact form or email support@payam.africa. Include your store name, the relevant order or settlement reference, and a short description. Never send a password, card PIN, or one-time code.
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