Bookings and services - Payam Help Center

A Booking product lets you sell a service or reservable place, such as a salon appointment, spa treatment, class, event, ticket, or rental. Customers can choose a time when you enable timeslots. Each booking is tied to an order, so the Bookings area shows the customer, product, time, order status, and payment status together.

Choose how to take a booking

Route	What happens
Customer-facing online checkout	The customer chooses an available time, checks out, and pays. For service providers, including salons and spas, full payment is required before the service is fully booked.
Manual draft order	A merchant creates an order for the customer, selects a booking time, and saves it without collecting payment. The draft holds the place and appears in Bookings as a draft; it is not a fully paid, confirmed service booking.
In-store POS	Staff select a booking product and time, then record the sale using the store’s enabled payment options. If partial payment or Pay later is enabled, the order may have an outstanding balance. Check the payment status before calling the service fully booked.

To create the listing, see Add a service or booking product. Then plan booking availability and capacity. For the calendar, assignments, and changes, see View and manage bookings. The payment and unpaid-order guide explains the policy and alternatives in detail.

Set the product price, duration, capacity, and booking hours for the service you can actually provide.
Check the store timezone. Booking hours and the calendar use the store’s timezone.
Publish the product to the intended sales channel and make a test selection.
Make your payment expectation clear to customers before they book.

Booking products without timeslots can be useful for products such as tickets. They appear under No fixed time in the booking list until a time is set.