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New merchants complete account onboarding first, then finish a store setup checklist in the dashboard. If you already have a store, sign in and continue from the unfinished step shown on your dashboard.

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Create your account and business

  1. Sign up or sign in. Payam may ask you to verify a code sent to your email or WhatsApp number.
  2. On Let’s get to know you, enter your first and last name. If prompted, add and verify the other contact method too. Select Next.
  3. On Now, tell us about your business, enter your business name, choose a business type, and answer whether you have a physical store. Select Set up my store.
  4. Wait while Payam creates your store and opens the merchant dashboard.
If you leave during onboarding, sign in again. Payam should return you to the step you still need to finish.

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Complete setup to start selling

On the dashboard, follow Complete setup to start selling. The checklist includes:
  1. Add bank details so customer payments can be paid out to your bank account.
  2. Complete your store information, including your logo, business address, and other store details.
  3. Set up order fulfillment with your business hours, delivery zones, and customer handoff options.
  4. Add your first product so there is something to publish in your store.
When those steps are complete, select Activate store, choose how transaction fees are handled, then select Save and activate store. Payam displays the remaining steps and their completion status on the dashboard. See Store setup states if a channel is still unavailable.

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After activation

Use Products → All products to manage your catalog and Orders to handle purchases. Open Online store → Store front to review the shopper experience, and use Theme, Menu, and Pages to customize it. If you get stuck during setup, email Payam support.