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For a product or dashboard question, use the Payam contact form. Choose the closest topic, such as Using Payam, Payments and settlements, Orders or storefront, or Account access. You can also email support@payam.africa. Include your store name and any relevant order or settlement reference. If you think your own Payam account is at risk, use Request an account lock. Payam’s fraud page directs account-security issues to this form and advises against relying on a compromised WhatsApp account to contact support. To report suspected fraud involving a Payam-powered merchant, storefront, order, or transaction, start with Report fraud. The page explains what can be reported and which merchant details, order references, timeline, and evidence to prepare. Use that route for fraud reports rather than a general product question. Do not send passwords, card PINs, full card numbers, or one-time verification codes in a support message. Payam’s contact page says support will not ask for them.