Customize the customer greeting
The Welcome message section controls the first message after a customer sends your store code, the store greeting, and an optional promotion line. You can leave the promotion line empty when you are not running a campaign. The preview shows how the text will appear. Keep this copy short and clear. The editor does not allow links, phone numbers, or payment instructions in the welcome text; customers shop and pay through the Payam flow, and the contact number is displayed separately. Select Save and reopen the preview to confirm the change.Set the right numbers
- Notification number: Receives order alerts and can manage orders. Changing it requires verifying the new number with a one-time code (OTP). Make sure the person monitoring it can receive that code and future alerts.
- Customer contact number: A number shoppers can message directly. It appears at the end of orders. This can be the same as the notification number or another business number.