Skip to main content
Open Discounts to see and manage promotions. Select Create discount and choose the type that matches the offer: The form changes by discount type. Review the name or code, percentage or fixed value, eligible products or categories, order requirements, usage limits, active dates, status, and Publish to settings before saving. A discount that has not started, has ended, is inactive, or is unavailable in a channel will not behave like a live offer. Return to the Discounts list to find or edit an offer. Use Analytics to inspect discount performance and usage by channel.

​
Check why a promotion does not apply

Open the discount and review its Details, Value, Requirements, Usage limits, Active dates, Status, and Publish to sections. A code may be valid but still fail when the cart does not meet a minimum, the relevant product or category is excluded, its usage limit is reached, or the current sales channel is not enabled. Test a qualifying and a non-qualifying cart before announcing a promotion. For POS, the store owner separately controls whether staff can accept discount codes and quick discounts in POS settings.