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Open In-store POS → Devices in the merchant dashboard. The install guide shows your store-specific POS link and QR code. Use those rather than a generic address so the correct store opens.

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Install the till

  • Phone or tablet: Open the store-specific link in Chrome or Safari, then choose Add to Home Screen from the browser or Share menu.
  • Desktop: Open the link in Chrome or Edge and use the browser’s install option if offered.
You can also select Open POS from In-store POS → Overview. Staff sign in with the access granted under Settings → Staff. A staff member with POS access creates a four-digit PIN on first use when prompted.

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Review and secure devices

Use Devices to review which devices have used the till. If a device is lost or no longer authorized, use the sign-out action for that device. Review Activities for POS events and sales activity, and Transfer accounts for the bank accounts staff may select when recording a bank transfer.

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Working through a connection loss

If offline mode is enabled, supported POS actions can be queued and synced when the connection returns. Reconnect the device and check its sync status before signing out, switching stores, or clearing browser data. If an item remains pending, keep the device connected and ask your store manager to investigate before retrying the sale, to avoid duplicates. If POS displays POS is not ready yet, finish the merchant setup checklist, then select Check again while online. If access is limited by the POS plan, review Subscription in the dashboard.