You are buying from the independent merchant whose Payam-powered storefront or WhatsApp shop you opened. Check the store’s product information, checkout options, and contact details before ordering.
Why are delivery or pickup options different between stores?
Each merchant configures the methods, areas, fees, and hours they offer. The checkout shows the available choices and final total for your order. See Checkout help.
First check for an order confirmation and payment notification. Retrying immediately can create a duplicate payment or order. If you are still unsure, contact the merchant with the store name and order reference, or use Payam support for a payment issue.
Use Payam’s Report fraud page for a Payam-powered merchant, storefront, order, or transaction. It explains the information to prepare and links to the report form. If your own Payam account is at risk, use the account lock form.
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