> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopping with a Payam store

> Understand who handles product and order questions.

Payam powers online stores for independent merchants. The merchant you buy from is the best contact for questions about a product, delivery, returns, or an existing order.

## Common tasks

> **[Checkout help](https://help.payam.africa/shoppers/checkout.md)**
>
> Review delivery, pickup, and payment steps before placing an order.

> **[Get help with an order](https://help.payam.africa/shoppers/order-help.md)**
>
> Find the right contact for a product, delivery, or payment question.

For quick answers, see [Shopper FAQs](https://help.payam.africa/shoppers/faq.md). For Payam policies and safety resources, see [Shopper privacy and support](https://help.payam.africa/shoppers/privacy-support.md).

Store options can differ. Check the product page and checkout for the price, available options, and delivery or pickup choices offered by that store.

For a payment or checkout problem that the merchant cannot resolve, contact [Payam support](mailto:support@payam.africa) and include the store name and order identifier if you have one.


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