> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Store setup states

> Understand why a store or sales channel is waiting for setup.

Payam checks your setup before it activates selling. The dashboard shows a checklist or a **Finish setup** prompt while work remains.

| What you see | What it means | What to do |
| - | - | - |
| **Complete setup to start selling** | Bank details, store information, order fulfillment, or a first product is missing. | Open the unfinished item on the dashboard and save it. |
| **Your setup is complete** with **Activate store** | The four setup items are done, but transaction fee handling has not been chosen. | Select **Activate store**, choose the fee option, then **Save and activate store**. |
| No setup prompt | The store's setup requirements have been met. | Review your sales channels and start taking orders. |

The checklist marks each item complete as you finish it. You can return to the dashboard to see what remains.

## If a channel says setup is required

The online store, WhatsApp store, and in-store POS can show a **Finish setup** message until the owner completes the store checklist. The POS may display **POS is not ready yet**. Staff cannot clear that message themselves; ask the store owner to finish setup in the dashboard. Once the owner activates the store, reconnect or select **Check again** in POS.

POS may also require an active POS plan. If you see a plan or renewal screen, open **Subscription** in the dashboard or ask a team member with billing access.


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