> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Set business notifications

> Choose notification recipients, events, and delivery channels.

Open **Settings → Notifications**. These settings control operational alerts to your business. They are separate from the phone and email displayed to shoppers under **Settings → General**.

## Verify recipients

The **Order notification number** receives WhatsApp order alerts and operational updates. The **Order notification email** receives email alerts. To change either, enter the new destination and complete the verification-code step. Keep the destination monitored by someone who can act on an order. The WhatsApp customer contact number is configured separately in [WhatsApp store](https://help.payam.africa/merchants/whatsapp-settings.md).

## Choose events and channels

In **Order notifications**, select the events you want: **New order**, **Payment received**, **Order cancelled or refunded**, and **Low stock**. In the channels section, turn **WhatsApp alerts** and **Email alerts** on or off for the verified destinations. The page also offers a **Weekly performance summary** and shows **In-app notifications**.

After saving, check the recipient and channel settings together. An enabled event cannot reach a destination that has not been verified or whose channel is disabled. Use a controlled test order to confirm an alert reaches the expected person.


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