> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Set and verify your payout account

> Add a settlement bank account, change it securely, and trace a payout.

Open **Settings → Payouts** to see the bank account where Payam sends eligible settlements. This is separate from **In-store POS → Transfer accounts**, which lists accounts customers can pay at the till.

## Add an account

1. Choose the account type shown by the form, such as a personal or registered-business account.
2. Search for and select the **Bank name**.
3. Enter the ten-digit **Account number** and wait for Payam to resolve the **Account name**.
4. Compare the resolved name with the account you intend to use. If the dashboard warns that it differs from your Payam name, continue only when you are certain the account is yours.
5. Save, then confirm the account card shows the expected bank and masked account details.

## Change an existing account

For security, existing bank details remain locked until Payam support verifies the request. Select **Contact support** on the Payouts page; the page explains that support will call to confirm and send a one-time change code to your registered WhatsApp number. Enter that code in **Bank change code**, unlock the form, and submit the replacement account. Codes are single-use and expire. Do not share the code with anyone other than through the Payam page where it is requested.

## Trace a payout

Open **Finance** to inspect **Pending payout**, **Paid this month**, and **Settlement history**. Filter the history by status and open a settlement to review its detail and entries. Compare the settlement reference with your bank statement. For a discrepancy, contact [Payam support](mailto:support@payam.africa) with your store name and settlement reference; do not send passwords or full card details.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.