> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Merchant FAQs

> Quick answers about setup, sales channels, staff, payments, and account access.

## When can my store start taking orders?

Complete the setup checklist in the merchant dashboard, including products, fulfillment, and transaction-fee handling. Check [Store setup states](https://help.payam.africa/merchants/setup-states.md) if a channel says **Inactive** or POS says **POS is not ready yet**.

## Do my products appear in every sales channel automatically?

Check each product's **Availability** and **Publish to** settings, as well as stock and the selected channel. A product can be ready for one channel and hidden from another. See [Manage products](https://help.payam.africa/merchants/products.md).

## How do I change my storefront's appearance?

Use **Online store → Theme** when available, or **Store front → Customize storefront**. Preview the draft and select **Publish** before expecting shoppers to see the change. See [Design and publish your storefront theme](https://help.payam.africa/merchants/storefront-theme.md).

## Which WhatsApp number receives orders?

The **notification number** receives order alerts. The **customer contact number** is the number shoppers can message directly. You can use the same number for both, but configure and test each purpose separately. See [WhatsApp messages and numbers](https://help.payam.africa/merchants/whatsapp-settings.md).

## Can I sell in person without a full-time internet connection?

POS offers an **Offline mode** setting for supported actions. Reconnect and check pending sync before signing out or clearing the device. See [POS devices and sync](https://help.payam.africa/merchants/pos-devices.md).

## Can staff use POS without full dashboard access?

Yes. Under **Settings → Staff**, an invitation can grant POS access, dashboard access, or both. Select the appropriate POS role and permissions. See [Invite and set up staff](https://help.payam.africa/merchants/staff.md).

## Where do I find a customer's payment and my payout?

Open the specific **Order** to check its payment status. Use **Finance** for pending payouts and settlement history. The bank account used for settlements is under **Settings → Payouts**. See [Finance and settlements](https://help.payam.africa/merchants/finance.md).

## How do I change the bank account for payouts?

Open **Settings → Payouts**. An existing account requires a support-issued change code after verification. See [Set and verify your payout account](https://help.payam.africa/merchants/payments-payouts.md).

## Where can I find pricing and terms?

See [Payam pricing](https://payam.africa/pricing) for current public pricing, and [merchant terms](https://payam.africa/merchant-terms) for the governing terms. The [legal documents index](https://payam.africa/legal) lists all current policies.

## How do I contact Payam?

Use the [Payam contact form](https://payam.africa/contact) or email [support@payam.africa](mailto:support@payam.africa). Include your store name, the relevant order or settlement reference, and a short description. Never send a password, card PIN, or one-time code.


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