> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan booking availability and capacity

> Choose scheduling limits for appointments, classes, and bookings without fixed times.

After you [create a Booking product](https://help.payam.africa/merchants/service-products.md), use its booking settings to match the places and times your business can actually offer. These controls answer different questions:

| Setting | Use it to decide |
| - | - |
| **Enable timeslots** | Whether customers must choose a date and time. Turn it off for products such as tickets that do not need a scheduled slot. |
| **Booking window** | How far ahead a customer may choose a date, in days or months. |
| **Duration** | How long one booking lasts, in minutes, hours, days, or months. |
| **Max bookings per timeslot** | How many places can be sold at the same time. |
| **Booking hours** | Which days and hours customers can choose. These use your store timezone. |
| **Track stock / Available quantity** | Whether to limit the total quantity sold. This is separate from the capacity of each timeslot. |
| **Show advanced settings → Daily capacity** | The maximum number of bookings to take across a day. The advanced section also offers minimum and maximum quantities per order. |
| **Reminders** | When to email a customer before a booking. When the control is available, you can set up to two reminders. |

## Example: one-to-one appointment

For a consultation, haircut, or treatment handled by one person at a time, enable timeslots and set **Max bookings per timeslot** to **1**. Set the duration to the time you need for the appointment and booking hours to the times you can serve customers. Choose a booking window that gives customers enough choice without exposing dates you have not planned yet. If more than one team member can work at the same time, review whether the product's shared slot capacity reflects the number of appointments you can actually serve; assign people from [View and manage bookings](https://help.payam.africa/merchants/bookings-manage.md).

## Example: class or group session

Enable timeslots and set **Max bookings per timeslot** to the number of places in one session. For example, a class with eight seats can allow eight bookings at the same time. Set duration to the session length and booking hours to the days and times you offer it. If you also set **Daily capacity** or total **Available quantity**, make sure those limits do not stop sales earlier than intended.

## Example: ticket without a fixed time

Leave **Enable timeslots** off when the customer does not need to pick an appointment time. A booking without a time appears under **No fixed time** on the Bookings page. You can set a time later from the individual booking if needed. Use stock or daily capacity only when the number of tickets or admissions is limited.

## Before publishing

Check the store timezone, then preview the product in each channel where you publish it. Try an available day, a closed day, and a full slot. If you reduce hours or capacity after taking orders, review existing bookings and any amber overbooking warning in the calendar. For a service, including a salon or spa appointment, explain that [full payment is required before it is fully booked](https://help.payam.africa/merchants/bookings-payment.md).


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