> ## Documentation Index
> Fetch the complete documentation index at: https://help.payam.africa/llms.txt
> Use this file to discover all available pages before exploring further.

# Bookings and services

> Sell appointments, classes, events, tickets, and rentals with booking products.

A **Booking** product lets you sell a service or reservable place, such as a salon appointment, spa treatment, class, event, ticket, or rental. Customers can choose a time when you enable timeslots. Each booking is tied to an order, so the **Bookings** area shows the customer, product, time, order status, and payment status together.

## Choose how to take a booking

| Route | What happens |
| - | - |
| Customer-facing online checkout | The customer chooses an available time, checks out, and pays. For service providers, including salons and spas, **full payment is required before the service is fully booked**. |
| Manual draft order | A merchant creates an order for the customer, selects a booking time, and saves it without collecting payment. The draft holds the place and appears in **Bookings** as a draft; it is **not a fully paid, confirmed service booking**. |
| In-store POS | Staff select a booking product and time, then record the sale using the store's enabled payment options. If partial payment or **Pay later** is enabled, the order may have an outstanding balance. Check the payment status before calling the service fully booked. |

To create the listing, see [Add a service or booking product](https://help.payam.africa/merchants/service-products.md). Then [plan booking availability and capacity](https://help.payam.africa/merchants/bookings-setup.md). For the calendar, assignments, and changes, see [View and manage bookings](https://help.payam.africa/merchants/bookings-manage.md). The [payment and unpaid-order guide](https://help.payam.africa/merchants/bookings-payment.md) explains the policy and alternatives in detail.

## Before sharing a booking product

1. Set the product price, duration, capacity, and booking hours for the service you can actually provide.
2. Check the store timezone. Booking hours and the calendar use the store's timezone.
3. Publish the product to the intended sales channel and make a test selection.
4. Make your payment expectation clear to customers before they book.

Booking products without timeslots can be useful for products such as tickets. They appear under **No fixed time** in the booking list until a time is set.


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